Shipping Costs

Delivery of orders over €30 to Malta are free of charge. Orders below €29.99 carry a delivery charge of €3.00. Delivery of orders to Gozo have a standard flat rate of €6.00 per order. For shipping rates outside Malta, please refer to your delivery charges shown in your cart during checkout.

Express (same day delivery) is available for Malta deliveries only. Orders that are received after 3pm will be delivered the next day. This service is not available on weekends. Orders placed over the weekend when choosing this option will be delivered on Monday.

We ship to all European countries & UK at a fixed shipping rate of 20 euro for each order which is charged at checkout.

Every order will be dispatched on the next business day. Customers will be informed by email upon dispatch.

Payment Methods

All prices on our website are VAT inclusive where VAT rates apply. The VAT rate paid by customers for different items can be seen in detail at checkout.

Customers in Malta and Gozo can choose to pay upon delivery (cash or cheque) or online. Customers outside Malta and Gozo shall pay all orders online using our online payment gateway.

Clients who choose cash on delivery option must pay by cash and not by alternative methods such as Revolut/ BOV mobile.

Pick up Locations

Clients who choose to pick up their order from NYOO Destination Wellness, will receive a call once their order is ready for pick up. This takes a maximum of 2 working days for completion. The opening hours are

Monday – Friday 9am – 6pm

Saturdays 9am- 1pm

Sunday CLOSED

Clients who choose to pick up their order from our warehouse can do so most efficiently, as orders are prepared within 30 minutes from receipt, if order is made during opening hours. Due to the current COVID 19 regulations we kindly ask our clients not to enter the premises but to call us on 21522748 upon arrival and our warehouse team will assist accordingly. Please note that no card payments are accepted if you choose CASH ON DELIVERY option, payment shall be settled by CASH only.

Warehouse opening hours

Monday – Friday 7:00 am – 3:00 pm

Saturday & Sunday CLOSED

Cancellation

Only products available in stock can be added to the cart. In case of unavailability of the ordered product due to an error of stock, the customer will be informed immediately. The customer can either opt for a refund or a replacement of a product of the same price.

Return & Exchange Policy

If products received are defective or do not comply with the order, customers must notify proteinmalta.com within 2 (two) days of receiving the order. Please contact Protein Malta™ on:  contact@proteinmalta.com.

Protein Malta™ will only accept products that are intact, and in their original condition and packaging. Products opened, damaged or soiled by the customer will not be refunded or exchanged. Returns should be delivered by the customer to the following address:

Returns

c/o CARM & Co. LTD

Triq Mastru Salvu Pulis

Hal Qormi, QRM 4002

MT47085708